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Redington
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Baseus Terms & Conditions

Return & Refund Policy
  • DOA Definition: A product with a hardware failure or manufacturing defect within 14 calendar days from the date of end customer invoice or Proof of Delivery (POD) that is not repairable will be treated as DOA.
  • Customer Contact: In the event of a DOA, the consumer should contact Baseus Customer Care by filling out the contact form at https://baseusindiaofficial.com/pages/contact or email info@baseusindiaofficial.com within 14 calendar days from the date of invoice or POD. The customer must provide the proof of purchase or invoice copy for successful registration of the service request.
  • Pickup and Delivery: Once the request is successfully registered, our service agent will contact the customer to attempt troubleshooting over the phone. If the issue cannot be resolved remotely, Baseus will arrange for the pickup of the defective unit, along with all original packaging and accessories, from the customer's location.
  • The pickup and delivery process to Baseus' service center will take 7 to 10 calendar days, depending on the customer's location. If needed, Baseus may ask the distributor (Redington) to verify the validity of the invoice issued by its authorized partners.
  • Replacement: If the product is found defective, a new replacement unit will be shipped to the customer's provided address within 7 to 10 working days.
    • Warranty Policy
  • Troubleshooting: Upon successful registration of the service request, a Baseus service agent will attempt to troubleshoot the issue over the phone.
  • Physical Verification: Baseus' authorized service agent will physically verify the product's condition and test it according to Baseus' standard operating procedures (SOP).
  • No Trouble Found (NTF) & Shipping Expense: If no issue is found, or if the product is physically damaged by the customer, the product will be returned to the customer within 7 to 10 working days. In this case, the customer will bear the shipping cost for the return.
  • Defective Product: If the product is found defective, a new replacement unit will be shipped to the customer within 7 to 10 working days.
    • Privacy Policy
  • Customer Information: Baseus will collect and use customer information, such as contact details and address, solely for the purpose of handling the DOA claim and shipping arrangements.
  • Data Protection: All customer data collected during the DOA process will be handled in accordance with Baseus' privacy policies, ensuring the protection of customer information.
    • Terms & Conditions
  • Eligibility: The DOA policy applies only to products with hardware failures or manufacturing defects within 14 calendar days from the date of invoice or POD that cannot be repaired.
  • Shipping Expenses: Under the DOA Policy, Baseus will cover the shipping expenses for the pickup and delivery of the faulty product, except in cases where the product is found to be physically damaged by the customer.
  • Customer Responsibilities: Customers are responsible for ensuring the defective product is packaged in its original packaging and includes all originally provided accessories before pickup.
    • Service Centre Details
  • For warranty claims and defective products post-14 days from the invoice date, customers will need to ship the faulty product to the Baseus Service Centre at: MP International, C-801, New Sarvottam, Irla, SV Road, Mumbai 400058.
  • Customer Care Contact:
    • Phone: +91-8369646880
    • Email: info@baseusindiaofficial.com
  • Additional Information: For products under warranty, customers will be responsible for shipping faulty products to the Baseus Service Centre after 7 days from purchase. Baseus will ship the replacement or repaired unit back to the customer's location within 14 working days. The cost of shipping the replacement or repaired product back to the customer is borne by Baseus. Any other warranty-related processes will be based on the information provided on the product packaging or the brand's official website.