The company's obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.

In case the product is not repairable, Egate may provide an equivalent product, with minor differences, or may give a credit note of the invoice value of the product. Here the customer must deposit all the accessories of the product. If not, then reasonable charges would be deducted for the same.

Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined solely by Egate.

Important Note: Customers must open a trouble ticket/case with Egate to get support service on any product in warranty or out-of-warranty. Customers can visit https://egate-world.com/pages/connect to avail of the service or email at support@egate-world.com.

Transit Damage: Any transit damage must be brought to the notice of the support helpline number and support mail ID within 24 hours of receipt of goods. Any claim after 24 hours will be repaired at a cost (borne by the customer) as notified by the company.

Mishandling / Negligence: If the product malfunctions due to mishandling, negligence, unauthorized service, and or non-adherence to maintenance guidelines, the product does not fall under warranty and hence will be rectified/repaired at an additional cost (borne by the customer) as notified by the company.

Dead on Arrival (DOA) & Replacement Policy: Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product. Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 20 days from the date of delivery. Moreover, the physical damage would require video evidence from the end customer.

In case of receipt of damaged or defective items, please report the same to our website support team. The request will, however, be entertained once an Egate team member has checked and determined the same at his end. This is typically reported back to the customer within 24 hours of receipt of the products by Egate.

In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint, the website support team will make an appropriate decision.

A product will not be replaced under the following circumstances:

• The customer is unhappy with the defect-free product's look/sound/brightness quality.
• Physical damage is not notified within 24 hours of receiving the product.
• An electrical surge or any damage caused by the user.

Cancellation Policy: Cancellation requests will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible).

For further details please refer to - egate-world.com/pages/warranty-policy