WatchOut Terms & Conditions
Customer Service Channels
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24x7 Support:
- WhatsApp Helpline:
- General Helpline: +91-9594051342
- Kids Smart Watch Helpline: +91-7977818688
- Email: watchoutwearables@gmail.com
- Website Services: Form submission and chat support (details available in the information booklet, warranty card, and MRP tag)
- WhatsApp Helpline:
- Demo Call: A complimentary 20-minute demo call is provided to customers upon purchasing a watch to introduce them to its features.
Warranty and Repair Policy
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Warranty Coverage:
- 12-month repair/replacement warranty for non-physical and non-water damage
- Limited to India
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Exclusions from Warranty:
- Missing external parts of the product
- Damage to the exterior (e.g., cracks, dents, scratches)
- Normal wear and tear (e.g., rust, stains)
- Water damage
- For detailed warranty terms, visit www.watchoutwearables.com
- Diagnostic Testing: WatchOut may conduct diagnostic tests to identify the cause of any defect or failure.
Service and Repair Process
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Repair/Replacement Location:
- All products requiring repair or replacement must be sent to the Mumbai Customer Service Branch:
115 Vihar Estate, Sakinaka, Andheri, Mumbai 400072
- All products requiring repair or replacement must be sent to the Mumbai Customer Service Branch:
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Retail Customer Support:
- Retail customers are entitled to a 12-month repair/replacement warranty for manufacturing defects
- Customers can contact WatchOut directly for home pickup services or coordinate with Redington partners for watch collection and repair
- Repairs/replacements via Redington partners are processed within 10 working days
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Post-Warranty Support:
- Customers or retailers must contact WatchOut Wearables directly at watchoutwearables@gmail.com for repair requests
- For repairs outside warranty, WatchOut will assess damages and notify the customer/retailer for online payment
- Repaired watches will either be sent to the retailer or directly to the customer based on convenience
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Pickup and Delivery:
- One free pickup and delivery is arranged monthly by the brand through Redington partners
- Additionally, the brand offers hassle-free paid pickup services at a minimal nominal charge through their PAN-India logistics partner
Service Process Guidelines
- Retailers are advised to direct customers to WatchOut Wearables for repair-related issues, both within and outside warranty.
- The process is designed to ensure a smooth experience, minimizing inconvenience for customers and retailers alike.
Service Centre Details
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Address:
115 Vihar Estate, Sakinaka, Andheri, Mumbai 400072