Frequently Asked Questions ( FAQs)
About Redington
Redington Limited is a leading IT technology solutions provider across Information Technology, Mobility, Telecom, Cloud, Lifestyle and Solar verticals. It has a footprint across 38 markets, including 60 subsidiary offices. With over 290 brand associations and 39,500+ channel partners, it is transforming the distribution and supply chain ecosystem through synergy between innovation and technology adoption.
Established in 1993, Redington has traversed an eventful and exciting journey to evolve from very humble beginnings into the company we are today. The incredible journey has seen us emerge from one brand, one product category, and one market into a US $8.4 billion distribution and supply chain solutions provider to over 290+ international brands in the IT and mobility spaces, serving 38 emerging markets.
Today, new-age technologies like Artificial Intelligence (AI), Robotics, Big Data and Analytics, the Internet of Things (IoT), and 5G communications are opening new possibilities and new opportunities for tomorrow.
With a new zeal, identity, and impetus, we at Redington are ready to expand our horizons.
Online exclusive benefits
- *24/7 ordering facility
- *Price and stock information readily available
- *Full visibility of Redington product portfolios
- *Dashboard to track the available credit limit and orders
- *Additional 10% credit limit for partners who transacts online
- *Realtime updates on shipment, new stock, and stock replenishment
Registration
How do I enroll in redingtononline.com as a partner?
Visit www.redingtononline.com and You need to Click on the button " Register/Signup" and answer the questions that a displayed.
1. Name of the Company
2. Proprietor Name
3.Phone Number (WhatsApp No)
4.Email Id
5.GST No
6.Online consent - Please read and agree to the Privacy Policy and
7.Please share your requirements here below (optional) and Submit the form.
We may reach you as soon as we received the application and in the meantime please keep the below documents ready to complete the registration.
1. Two passport size photographs of each partner/director (kindly don’t paste on form please staple only.)
2. GST Certificate Copy of 3 page (Address should match with the Registration address)
3. Pan Number - Card Copy (Company Pan No is needed for Pvt. Ltd or Partnership firm)
4. Memorandum of Articles (for Pvt. Ltd Co.) / Partnership Deed (for Partnership firm)
5. Last 3 months Bank Statements.
6. Audited Statements for latest 2 years (Balance sheet and profit and loss A/c with their schedules.)
7. Latest Directors report along with Auditors report.
8. Audit report.
9. Latest Shareholder List.
10. Any other documents, if there is any changes in the Constitution.
11. Director’s address proof copy(Passport / Voter ID / Aadhar).
12. Pan card of Director.
1. Name of the Company
2. Proprietor Name
3.Phone Number (WhatsApp No)
4.Email Id
5.GST No
6.Online consent - Please read and agree to the Privacy Policy and
7.Please share your requirements here below (optional) and Submit the form.
We may reach you as soon as we received the application and in the meantime please keep the below documents ready to complete the registration.
1. Two passport size photographs of each partner/director (kindly don’t paste on form please staple only.)
2. GST Certificate Copy of 3 page (Address should match with the Registration address)
3. Pan Number - Card Copy (Company Pan No is needed for Pvt. Ltd or Partnership firm)
4. Memorandum of Articles (for Pvt. Ltd Co.) / Partnership Deed (for Partnership firm)
5. Last 3 months Bank Statements.
6. Audited Statements for latest 2 years (Balance sheet and profit and loss A/c with their schedules.)
7. Latest Directors report along with Auditors report.
8. Audit report.
9. Latest Shareholder List.
10. Any other documents, if there is any changes in the Constitution.
11. Director’s address proof copy(Passport / Voter ID / Aadhar).
12. Pan card of Director.
I have not placed a request to be onboarded on Redington Online website
Being a valued partner of us, you are onboarded as uplifting process to the portal. Please use 'Forgot Password' link to set your password and enjoy the experience of seamless purchase.
Do I get any link with my user ID and Password?
Yes, once you successfully onboarded then a link will be sent to your registered email id to set the password. The email id given at the time of registration will be your username.
Where will I find my products?
As a business you are aligned to purchase 'Open to all' products and certain other brand products. These will be visible once you log in with your registered email id and password.
I'm a newly onboarded partner. What is my next step?
Call our helpline or chat with our customer support and we shall schedule for a training at your convenient/preferred time.
Login
Unable to login
Ensure to enter registered email id and password, Still if you are unable to login, please connect with us.
How to retreive the password ?
Click Here and enter your registered email address and we will send you an e-mail with 'change password' link.
How to change the existing password ?
To change your password, login, select the Profile option at the top, and then select Profile from the submenu to change your password. Enter the current password under "Change Password" before entering the new password and confirming it.
Next, press the Submit button.
Next, press the Submit button.
User Access
Whats is user means?
Partners can create logins (or additional users) for their employees to place orders on their behalf. Multiple user accounts can be created under single registered Partner account.
How to create user ?
Login-> Mouse over the company name-> select user -> create user.
Two emails will be triggerd to the new user: First email is to validate the Email Id and the second one is to set the password. Post email id verification and password change, the new user can login to the accounts.
Two emails will be triggerd to the new user: First email is to validate the Email Id and the second one is to set the password. Post email id verification and password change, the new user can login to the accounts.
How to edit the user from the list?
Login-> Mouse over the company name-> select user -> click on the edit icon (Pen icon).
How to remove the user from the list?
Login-> Mouse over the company name-> select user -> click on the delete icon (please note, you cannot delete the account or registered user id).
Whats is role means?
Role is a type of authority given to users by the admin (from Partner side) to do transactions on behalf of Partner Business. The type of role can only be assigned by admin Partner.
How to create role ?
Login-> Mouse over the company name-> select role -> create role -> Add new role .> give relevant name and assign privileges.
How to edit the user from the role?
Login-> Mouse over the company name-> select role -> click on the edit icon (Pen icon).
How to remove the user from the role?
Login-> Mouse over the company name-> select role -> click on the delete icon.
Stocks
How to check whether the stock is available?
Post login to your account, use the keyword/model/sku number to get the product. The "add to cart" button will be enabled, if stock is available.
Can you send the stocks availability list ?
The stocks can be checked on realtime and place orders, anytime. However, please mail us with the model number so that we can send you the list of stock available.
What does ‘This product is currently not available’ mean?
Due to over demand, the product must have gone out of stock at the time of your login. Please enable your email id in 'notify me' option to get automated message as soon as the product is back on stock.
What to do to purchase product that is out of stock?
You can raise a request with us through chat/email with the product details. We will check with the business team on the feasibilities.
If the product is not available online can I purchase it offline?
Chat with our customer support and share the product details such as brand, MPN, SKU etc., to provide necessary assistance.
Can I add a product into cart that is 'currently unavailable’?
You cannot add/purchse product that is out of stock. But you may leave your email id to get automated notification once the product is back on stock.
Can I order a product that is 'currently unavailable’?
You cannot add/purchse product that is out of stock. But you may leave your email id to get automated notification once the product is back on stock. Login->Product display page->under add to cart button you can see the option to leave your email ID.
When I add the product into the cart, I am getting a message "the product is out of stock, contact customer care"
The product might be enabled for IGST billing or out of stock. Please call/chat with us to serve you better.
How will I get to know when the product is available
Please give your email id in 'notify me' option to get automated message as soon as the product is back on stock.
Shopping cart / list
What is shopping cart ?
The shopping cart is a temporary place to store the list of your select items with its price details before you move ahead and make the purchase decision.
How to create a new cart ?
Login -> Profile->Shopping cart from left navigation -> create new cart.
Can I create multiple cart ?
Yes, partners are allowed to create multiple carts.
How to delete the existing cart ?
Login -> Profile->Shopping cart from left navigation -> delete option.
Can I rename the existing cart ?
Yes, existing cart can be renamed.
What is Quick add to cart ?
To speed up the process of adding multiple items, you can use the "Quick Add to Cart" feature. This can be accessed either from your cart or from your profile. By using this feature, you can quickly add items to your cart without having to navigate through multiple pages. This will help you save time and make the shopping experience more efficient.
1. Click on ‘Quick add to cart’ feature from the profile drop down menu, to add more items to the active cart.
2. To input the item with its specific code, please search for the code in the search bar. Once you start typing, the system will suggest items related to the code you are searching for. Please click on the suggested item to proceed. Then, enter the required quantity for the item.
3. To get started with uploading a CSV file, please download the provided template. In the template, enter the item ID and quantity according to the guidelines provided. Once you have filled in the necessary information, click on the Browse button, and locate the CSV file on your computer. After selecting the file, click on the Upload button to initiate the upload process. This will allow you to add item/s easily and efficiently to the cart upon clicking Add to cart button.
1. Click on ‘Quick add to cart’ feature from the profile drop down menu, to add more items to the active cart.
2. To input the item with its specific code, please search for the code in the search bar. Once you start typing, the system will suggest items related to the code you are searching for. Please click on the suggested item to proceed. Then, enter the required quantity for the item.
3. To get started with uploading a CSV file, please download the provided template. In the template, enter the item ID and quantity according to the guidelines provided. Once you have filled in the necessary information, click on the Browse button, and locate the CSV file on your computer. After selecting the file, click on the Upload button to initiate the upload process. This will allow you to add item/s easily and efficiently to the cart upon clicking Add to cart button.
What is shopping list ?
A shopping list allows you to create personalized collections of products you want to buy and save for future reference. Wishlist signifies the partner's interest in a product without an immediate intent of purchase.
Can I create multiple shopping list ?
Yes, partners can create multiple shopping lists.
How to create a new shopping list ?
Login -> Profile->Shopping cart from left navigation -> create new shopping list.
How to delete the shopping list ?
Login -> Profile->Shopping cart from left navigation -> shopping list name - > delete.
Can I rename the shopping list ?
Yes, existing shopping list can be renamed.
I am unable to add products to cart. It says "Product not available please contact customer care" ?
Some products are not IGST billing enabled due to which the system will not allow to add the products into the cart. Request to call or email to us.
Can I add multiple products into one shopping cart ?
Yes, you can add multiple products.
Can I increase / decrease the quantity in the shopping cart ?
Yes, stocks quanity can be increased/decreased.
Can I delete the products in the cart ?
Yes, products can be deleted from the cart.
Credit
Where can I see the available credit limit ?
Login -> Reports & Analytics - > [it opens in new window] -> top right of the screen 'available credit limit'can be viewed.
Can I get additional credit limit ?
A 10% additional credit limit is applicable only on Online Purchase.
Why do I get the error message: "Available credit limit is less"
This could be due to payment overdue and availability of limited credit in the account during the purchase of select products. Please proceed with clearing the dues to auto update the credit limit of the account.
When I add the product into the cart, I am getting an message " you account has been blocked-contact customer care"
Account might be blocked due to payment or account related reasons. Call helpline for further assistance.
How to I avail the credit ?
You need to have the following documents handy.
1. GST Number
2. Aadhar Card
3. Six months Bank Statement
4. PAN Card
5. Company Details like Company Name, Proprietor Name, Email ID and Contact no and send an email to helpdesk@redingtongroup.com or contact us on 9940555925 if you need an further help
1. GST Number
2. Aadhar Card
3. Six months Bank Statement
4. PAN Card
5. Company Details like Company Name, Proprietor Name, Email ID and Contact no and send an email to helpdesk@redingtongroup.com or contact us on 9940555925 if you need an further help
Billing
What is IGST ‘Yes’ means in the billing field?
Inter-state transfer of materials is possible owing to the availability of stocks and IGST will be added to the invoice.
What is IGST ‘No’ means in the billing field?
Material can be picked up within the state and IGST is not included.
While selecting the IGST as "No", I am Getting message as stock not available
Suggest to select IGST as 'Yes' since the stock is not available within the state.
I have multiple address in multiple cities, how to select ?
From the drop down of Delivery and Billing Address, select your required address from the list and click on 'Submit' button.
Can I add / edit / delete the addresses in the portal ?
No, you cannot add / edit / delete addresses in the portal as of now.
Some of the addresses are not available in the drop down, Why ?
Call our helpline or chat with our customer support with the details. We shall do the needful from the backend.
Where to enter the purchase order no ?
Enter the Purchase Order Number in the given field of 'Customer Reference Number' which is available at the Cart. This ensures the softcopy of the invoice.
Payment
What are the available payment options?
Redington credit, Payment gateway, CUG Card.
What are the types of payments accepted under payment gateway?
Netbanking, UPI Payments.
Whats is CUG card? How to I avail it ?
CUG card is issued by HDFC for selected partners which is used to purchase products only from Redington. If you wish to apply for CUG Card, chat/email with your registered Partner Code.
CUG Card payment is disabled for me, why?
It might be due to selection of 'paying in days'. As a parter, if you choose the 'paying in days as 1 day' in the cart then, the payment cannot be paid through CUG card.
How to avail the cash discount ?
Cash discount is applicable only for 1 day credit period. Steps to avail:
Add the product into the cart -> In the cart select '1 Day' as "Paying in Days" in the drop down to avail the cash discount.
Add the product into the cart -> In the cart select '1 Day' as "Paying in Days" in the drop down to avail the cash discount.
What will happen, if I select more than 1 day in the drop down
Cash discount will be removed.
Order
What is order history ?
Order History is the complete record of a partner’s orders, past and current. It includes shipping, delivery, and payment details. It allow partners to easily re-order the same item.
Can I view both online & offline orders in order history ?
Under Order History, online order details will be available.
How to view & download invoice ?
1. Login to portal with your registered username & password
2. Click: Top Menu > Profile Option > Order History
3. Click on symbol placed against the Order ID
4. Click on ‘Show Order Status’
5. It will open in new window where you can View and ‘Download GST Invoice’
2. Click: Top Menu > Profile Option > Order History
3. Click on symbol placed against the Order ID
4. Click on ‘Show Order Status’
5. It will open in new window where you can View and ‘Download GST Invoice’
Delivery
When would my order get delivered ?
Once the products are dispatched, you will get real time updates from our Carrier Partner with AWB which can be used to track the delivery details.
How much time does it take to usually deliver an order?
Our usual delivery time is between 2-3 days for within state billing and 4-6 days for outside the state billings. In some of the cases this may further get delayed due to uncontrollable factors. Please email / call us, for any delay.
What happens if I'm unable to take the delivery?
Respective team will reach out to you on mail within 2 business days and arrange for another delivery attempt. We request you to be available on calls/mails for better communication reach.
What are the modes of delivery?
Door delivery and hand delivery (Ex warehouse).
As a partner, can I get visibility of the plant location from where the material is picked up?
Yes, display is possible if the material is picked up from one location. The same is not possible if materials are picked up from multiple locations. However, the details are mentioned on the invoice page.
Returns
I want to return my product.
Call/email our helpline or chat with our customer support to schedule the pickup.
Are my products eligible for return?
Call/email our helpline or chat with our customer support to know more on the eligibility criteria.
What is the status of my return?
The return shipment(s) can be tracked on the tracking page.
Login ->order history-> click on eye icon against each order-> then click on "order status" button. Click 'Track Dispatch'
Login ->order history-> click on eye icon against each order-> then click on "order status" button. Click 'Track Dispatch'
My return is not getting picked from my choice of address.
Return shipments would be picked from the delivered address only. We request you to ensure the goods in proper condition and available at the previously delivered address.
My shipment is not getting delivered by carrier (Outside delivery area).
Our team would reach out to you for overhead frieght charges (if applicable) and arrange for delivery within 2 business days.
When can I raise a request for returns?
Return request can be raised only after the delivery of shipments. It has to be within the applicable credit days. Call helpline/email for any further assistance.
I do not want to order anymore.
Redington has the legacy of having trust and satisfaction with their partners. Call/chat with your details. We are more happy to serve you better.
Products to be returned are not ready.
Call/Chat with your details to notify the team. Next attempt shall be made in 4-7 business days at the previously delivered address.
OTP/ Document verification failed while pickup/ delivery.
Next attempt will be made in 4-7 business days. Kindly ensure to keep the required information.
I want to reschedule my delivery date.
Call/Chat with your details to notify the team.
I want to reschedule my return pickup date.
Call/Chat with your details to notify the team.
Advance Request for quote
What is advanced RFQ?
Advanced RFQ or advanced request for quote is a feature exclusively created for our esteemed partners who can raise quote online directly.
What are the options available in this advanced RFQ?
Partner can raise request Adhoc Credit or additional credit days, with or without discounts. This means that partner can now submit requests for credit extensions directly through our RFQ system, streamlining the process and saving time and effort.
How can I raise a request? Is there any help?
Partners can log in to the system and easily request a quote by adding items to their shopping cart. For additional information, please contact our help desk or use the live chat option.
I have a long list of SKUs. Can I use this advanced RFQ option?
Yes, you can use our RFQ option and upload your list in the recommended format. To get started with uploading a CSV file, please download the provided template. In the template, enter the item ID and quantity according to the guidelines provided. Once you have filled in the necessary information, click on the Browse button and locate the CSV file on your computer. After selecting the file, click on the Upload button to initiate the upload process. This will allow you to easily and efficiently add item/s to the cart upon clicking Add to cart button.
I have more questions on this advanced RFQ. Please help.
Kindly contact our help desk or use our live chat option. We shall provide you one-on-one support. We also conduct periodic webinars about our features and updates. If you are interested, we shall extend the invite to you.
For more detailed information on Advance Request for Quote, please access the PDF here
Auto Checkout:
1. What is the Auto Checkout feature?
The Auto Checkout feature is a new functionality on Redington Online that allows partners to enjoy a seamless buying experience. Once your quote is approved, the checkout process is completed automatically, eliminating the need for manual payment and order processing.
2. How does Auto Checkout work?
Once the system accepts your quote, the order will be placed without your further involvement using the selected payment option. Then the payment will be processed automatically. This ensures a quick and hassle-free checkout process.
3. What are the benefits of using Auto Checkout?
Auto Checkout offers several benefits, including saving time by eliminating manual payment steps. It also reduces the chances of errors during checkout and ensures prompt order placement. It streamlines the entire purchasing process, making it convenient for you.
4. Is the Auto Checkout feature available for all products?
Yes, the Auto Checkout feature is available for all eligible products on Redington Online. The only catch is that the order must be placed through RFQ.
5. Can I modify or cancel an order after it is placed through Auto Checkout?
Once an order is placed through Auto Checkout, the payment is processed immediately, and the order is submitted for fulfilment. As a result, it is not possible to modify or cancel the order. Upon your request, the order can only be reversed.
6. What payment methods are supported with Auto Checkout?
Auto Checkout supports the Redington Credit and Ad hoc payment method by default.
7. Can I use Auto Checkout for bulk orders?
Yes, Auto Checkout can be used for bulk orders as well. If your quote for bulk orders is approved, the system will automatically process the payment for all the items in the quote, and the order will be placed accordingly.
8. Is there an option to review the order before it is finalised through Auto Checkout?
Unfortunately, the Auto Checkout process does not include an additional review step. Once the quote is approved, the order is automatically processed and placed. However, you can always review the products and quantities in your quote before submitting it for approval.
9. What happens if there are any issues with the Auto Checkout process?
In case of any issues during the Auto Checkout process, such as payment failures or technical errors, you will be notified promptly. Our customer support team will assist you in resolving the problem and ensuring a successful checkout.
Quick Order:
To speed up the process of adding multiple items, you can use the "Quick Add to Cart" feature. This can be accessed either from your cart or from your profile. By using this feature, you can quickly add items to your cart without having to navigate through multiple pages. This will help you save time and make the shopping experience more efficient.
How to add products ?
1.Click on ‘Quick add to cart’ feature from the profile drop down menu, to add more items to the active cart.
2. To input the item with its specific code, please search for the code in the search bar. Once you start typing, the system will suggest items related to the code you are searching for. Please click on the suggested item to proceed. Then, enter the required quantity for the item.
3.To get started with uploading a CSV file, please download the provided template. In the template, enter the item ID and quantity according to the guidelines provided. Once you have filled in the necessary information, click on the Browse button, and locate the CSV file on your computer. After selecting the file, click on the Upload button to initiate the upload process. This will allow you to add item/s easily and efficiently to the cart upon clicking Add to cart button.
2. To input the item with its specific code, please search for the code in the search bar. Once you start typing, the system will suggest items related to the code you are searching for. Please click on the suggested item to proceed. Then, enter the required quantity for the item.
3.To get started with uploading a CSV file, please download the provided template. In the template, enter the item ID and quantity according to the guidelines provided. Once you have filled in the necessary information, click on the Browse button, and locate the CSV file on your computer. After selecting the file, click on the Upload button to initiate the upload process. This will allow you to add item/s easily and efficiently to the cart upon clicking Add to cart button.
Advanced Request for quote:
What is advanced RFQ?
Advanced RFQ or advanced request for quote is a feature exclusively created for our esteemed partners who can raise quote online directly.
What are the options available in this advanced RFQ?
Partner can raise request Adhoc Credit or additional credit days, with or without discounts. This means that partner can now submit requests for credit extensions directly through our RFQ system, streamlining the process and saving time and effort.
I have a long list of SKUs. Can I use this advanced RFQ option?
Yes, you can use our RFQ option and upload your list in the recommended format. To get started with uploading a CSV file, please download the provided template. In the template, enter the item ID and quantity according to the guidelines provided. Once you have filled in the necessary information, click on the Browse button, and locate the CSV file on your computer. After selecting the file, click on the Upload button to initiate the upload process. This will allow you to easily and efficiently add item/s to the cart upon clicking Add to cart button.
I have more questions on this advanced RFQ. Please help.
Kindly contact our help desk or use our live chat option. We shall provide you one-on-one support. We also conduct periodic webinars about our features and updates. If you are interested, we shall extend the invite to you.
For more detailed information on Advance Request for Quote, please access the PDF here
Auto Checkout:
1. What is the Auto Checkout feature?
The Auto Checkout feature is a new functionality on Redington Online that allows partners to enjoy a seamless buying experience. Once your quote is approved, the checkout process is completed automatically, eliminating the need for manual payment and order processing.
2. How does Auto Checkout work?
Once the system accepts your quote, the order will be placed without your further involvement using the selected payment option. Then the payment will be processed automatically. This ensures a quick and hassle-free checkout process.
3. What are the benefits of using Auto Checkout?
Auto Checkout offers several benefits, including saving time by eliminating manual payment steps. It also reduces the chances of errors during checkout and ensures prompt order placement. It streamlines the entire purchasing process, making it convenient for you.
4. Is the Auto Checkout feature available for all products?
Yes, the Auto Checkout feature is available for all eligible products on Redington Online. The only catch is that the order must be placed through RFQ.
5. Can I modify or cancel an order after it is placed through Auto Checkout?
Once an order is placed through Auto Checkout, the payment is processed immediately, and the order is submitted for fulfilment. As a result, it is not possible to modify or cancel the order. Upon your request, the order can only be reversed.
6. What payment methods are supported with Auto Checkout?
Auto Checkout supports the Redington Credit and Ad hoc payment method by default.
7. Can I use Auto Checkout for bulk orders?
Yes, Auto Checkout can be used for bulk orders as well. If your quote for bulk orders is approved, the system will automatically process the payment for all the items in the quote, and the order will be placed accordingly.
8. Is there an option to review the order before it is finalised through Auto Checkout?
Unfortunately, the Auto Checkout process does not include an additional review step. Once the quote is approved, the order is automatically processed and placed. However, you can always review the products and quantities in your quote before submitting it for approval.
9. What happens if there are any issues with the Auto Checkout process?
In case of any issues during the Auto Checkout process, such as payment failures or technical errors, you will be notified promptly. Our customer support team will assist you in resolving the problem and ensuring a successful checkout.
Service SKU's
1. What are Service SKUs and how do they work on Redington Online?
Service SKUs are a set of predefined services offered on Redington Online for specific brands. It includes installation, configuration, appliance placement, appliance registration, license activation, required training, and more.
2. Which brands are covered under the Service SKUs introduced by Redington Online?
The brands covered under the Service SKUs introduced by Redington Online are Fortinet, CheckPoint, and Palo Alto Networks.
3. Can I purchase multiple brand Service SKUs at once?
Yes, you can purchase multiple brand Service SKUs at once. Simply select the Service SKUs from the preferred brand and add it to your cart during the purchasing process.
4. How can I track the progress of the services included in the Service SKUs?
Once you have purchased the Service SKUs, you will receive updates and notifications from Redington Online regarding the progress of the services. You can also reach out to our customer support team for real-time updates and assistance.
5. How will service delivery be facilitated?
Upon receiving a purchase order, it will take approximately 7-10 working days to arrange for an Engineer, either onsite or remote, based on the chosen services. Immediate requirements will be addressed based on the Engineer's availability.
6. What is the process for acquiring additional services beyond the basic service?
Partners can contact our Service Delivery team to explore and customize the scope of work, including any additional costs that may be involved.
7. How can a partner purchase the service SKU corresponding to the purchased product?
Similar to purchasing product SKUs, partners are required to add the service SKU (representing the standard scope) to their cart and proceed to checkout.
8. Are refunds or cancellations available for Service SKUs?
Refunds or cancellations for Service SKUs may be considered depending on the specific circumstances.
9. Are there any prerequisites for obtaining Service SKUs? For instance, is it necessary to purchase a brand product exclusively from Redington Online to access its Service Solutions?
No, it is not mandatory. You can acquire Services for solutions procured from different distributors as well.
10. Can ARFQ (Advance Request for Quotation) be utilized for Service SKUs as well?
Yes, ARFQ can be utilized for Service SKUs as well.
11. How can I get more information or assistance regarding the Service SKUs on Redington Online?
If you need further information or assistance regarding the Service SKUs on Redington Online, please feel free to reach out to our dedicated customer support team - Call us 9940555925 | WhatsApp 7395808630. We are here to provide personalized support and answer any questions you may have.
Additionally, we regularly host demo sessions to keep our partners updated on new features and updates. If you're interested, we would be happy to extend an invitation to you.
1. What are Service SKUs and how do they work on Redington Online?
Service SKUs are a set of predefined services offered on Redington Online for specific brands. It includes installation, configuration, appliance placement, appliance registration, license activation, required training, and more.
2.Which brands are covered under the Service SKUs introduced by Redington Online?
The brands covered under the Service SKUs introduced by Redington Online are Fortinet, CheckPoint, and Palo Alto Networks.
3.Can I purchase multiple brand Service SKUs at once?
Yes, you can purchase multiple brand Service SKUs at once. Simply select the Service SKUs from the preferred brand and add it to your cart during the purchasing process.
4.How can I track the progress of the services included in the Service SKUs?
Once you have purchased the Service SKUs, you will receive updates and notifications from Redington Online regarding the progress of the services. You can also reach out to our customer support team for real-time updates and assistance.
5. How will service delivery be facilitated?
Upon receiving a purchase order, it will take approximately 7-10 working days to arrange for an Engineer, either onsite or remote, based on the chosen services. Immediate requirements will be addressed based on the Engineer's availability.
6. What is the process for acquiring additional services beyond the basic service?
Partners can contact our Service Delivery team to explore and customize the scope of work, including any additional costs that may be involved.
7. How can a partner purchase the service SKU corresponding to the purchased product?
Similar to purchasing product SKUs, partners are required to add the service SKU (representing the standard scope) to their cart and proceed to checkout.
8. Are refunds or cancellations available for Service SKUs?
Refunds or cancellations for Service SKUs may be considered depending on the specific circumstances.
9. Are there any prerequisites for obtaining Service SKUs? For instance, is it necessary to purchase a brand product exclusively from Redington Online to access its Service Solutions?
No, it is not mandatory. You can acquire Services for solutions procured from different distributors as well.
10. Can ARFQ (Advance Request for Quotation) be utilized for Service SKUs as well?
Yes, ARFQ can be utilized for Service SKUs as well.
11. How can I get more information or assistance regarding the Service SKUs on Redington Online?
If you need further information or assistance regarding the Service SKUs on Redington Online, please feel free to reach out to our dedicated customer support team - Call us 9940555925 | WhatsApp 7395808630. We are here to provide personalized support and answer any questions you may have.
Additionally, we regularly host demo sessions to keep our partners updated on new features and updates. If you're interested, we would be happy to extend an invitation to you.